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New meter installations

If you need a new electricity meter installing in your business premises then we’re happy to help you with this. Simply give us a call on 0845 021 5000 and we’ll be able to walk you through the process.

Below is a list of FAQ’s about information that you may be asked to provide to help us get your new meter installation up and running. If you’re confused by any elements of this or are not sure where to find any of this information then please don’t hesitate to get in touch with us on 0845 021 5000 and we can assist you.

Does the premises currently have an electricity supply?

If the business premises are already supplied with electricity then great, this makes the process a lot easier. If not, then new cabling will need to be installed. This process can take up to 12 weeks to complete so be sure to factor it in to your plans for the business premises.

What is an MPAN number and where can I find it?

An MPAN (or Metering Point Administration Number) is a unique reference number for your electricity supply. It will be 13 digits long and begin with an S as shown in the example below:

For existing connections it can be found on a previous electricity bill or your landlord should be able to provide this information. If you can’t find it you can get in touch with your local energy distributor and they should be able to tell you your MPAN. Find the energy distributor for your area here (a new page – ‘who is my supplier’)

For new connections you will be able to find the MPAN in your new connection agreement documentation.

How long does it take to get a new business electricity meter installed?

Once an agreement has been reached with an energy provider to supply the premises, the meter installation will typically take 2-3 weeks. Therefore it is advisable to start the new metering process at least a month before you need to start using electricity at the premises.

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